I have used Preferred Resource for Accounts in Field services a lot many times, which basically means that you can configure if the customer has some preferred resources and it helps the dispatcher to schedule those resources (if available) for a better customer experience.
Recently I came across how to configure if the customer doesn’t want a Resource to be allocated for their work orders.
How we do it is using the same Resource Preferences records but instead of choosing “Preferred ” preference type we use “Restricted”.
As you might know starting Field service V7.5.5.x, the Field service related entities are just available from the UCI app not the standard UI.
During the initial usage of the new interfaces, I have jotted down few of the benefits I see from usage perspective which I am going to document here in this article:
Behaviour of the app when there’s an issue with Internet
I haven’t seen anybody talking about this as a feature but I as a user felt really good when the UI tells me that there is issue with Network rather than just not showing anything :-), a more app like behaviour.
Streamlined Navigation – Just seeing entities which are relevant to the User
As the app focuses on just one thing so there’s less clutter and less questions raised by Users on what do you mean by this when all they are using is Field services
Will add more findings here as I see more happy faces using UCI 🙂
One of our customers had a requirement where they want a booking to be scheduled only at the start of an hour i.e. a booking can be scheduled at 2PM or 3PM but not at 2:30 PM.
On searching for a solution, we found out a very easy OOB solution which is called Time resolution.
It’s a setting on the schedule board which allows the booking to be created in an interval of minutes (1 to 60). Once we set this to 60, the User would just see 1PM, 2PM etc while dragging and dropping the Resource requirement on the schedule board.
Now this is going to just restrict the booking when dragged and dropped on the schedule board.
We also created booking rules to put some additional checks which work on the schedule board and finally a plugin on create of a booking which takes care if booking is created manually.
I recently installed Field service in a new Trial instance to play with the new UCI interface and the Microsoft Field Service Mobile app.
There’s definitely a learning curve moving from standard UI which has Field services related menu items in the same sitemap but with the new Field service version, Field service related entities can only be accessed from the UCI app. See below screenshot on how to access the APP:
Now, once you click on the app, you can change the area from the bottom in order to configure FS (the Settings area)
I think it’s more confusing if you have used Field service 7.x with standard UI. Once you browse the settings area, you will quickly realize that the Scheduling settings like Scheduling parameters (to enable maps) are missing. The FS settings area looks like this:
In order to access scheduling related configuration settings, there’s another App called (Universal Resource Scheduling) which now sits outside Field services and can be accessed in the following manner:
Once you are in the Universal Resource Scheduling app, you can access the Settings area from the “change Area” dropdown at the bottom and then you will see all Scheduling related configuration settings.